We're here to help.
Questions about your account, insurance, or a provider? Reach out and we'll get back to you quickly.
Mailing address
340 Pine St, Suite 800 San Francisco, CA 94104
Not a walk-in location
Support hours
Mon–Fri 9 AM–6 PM PT
Closed weekends and US holidays
Common questions
How do I reschedule or cancel my child's appointment?
Log in to your HALY account, go to Appointments, and select Reschedule or Cancel. Cancellations made less than 24 hours before the appointment may incur a late-cancel fee per your provider's policy.
My insurance isn't showing up. What should I do?
Use the search filters on the Find a Provider page and select your plan from the insurance dropdown. If your plan isn't listed, contact us — we add new plans regularly.
Can my child use HALY on their own?
Adolescents 16 and older may use certain features independently in states where they can legally consent to mental health treatment. For younger children, a parent or legal guardian must manage the account.
I'm a provider who specializes in children and adolescents — how do I join?
Visit the Provider Registration page to start the credentialing process. Our network team reviews applications within 3–5 business days.
How do I access my child's session notes or clinical records?
Clinical records are managed by your child's individual provider. Contact them directly through the secure messaging feature in your HALY account to request records. Note that in some states, adolescents 12 and older have independent privacy rights over certain records.
Is HALY available in my state?
HALY currently serves families in California, New York, Texas, Florida, and Washington. We're expanding — sign up for updates if your state isn't listed.